The Ultimate Guaranteed Loyalty Tip: Give Away Your Product For Free! — Tuesday CX Thoughts
Everyone likes free — Except the business As far as prices go in 2022, the price of a gallon of […]
CX
Customer Journey Mapping Tools: 12 Options Compared for 2026
Customer journey mapping tools are software that turns a customer’s path, from first contact to loyalty, into a visual map […]
4 Ways Your KPIs Don’t Match Reality — Tuesday CX Thoughts
Key Performance Indicator – or commonly referred to as KPI. Seems like a simple and innocuous term until you’ve been […]
Rule #16: Interruption of Service – Tuesday CX Thoughts
Your Customer Agreements A few weeks ago there was a power interruption in my area that lasted nearly ten hours. […]
Customer Journey Canvas: What It Is and How to Build One
A customer journey canvas is a single-board framework that documents a customer’s path through a product or service, organized around […]
