Rule #16: Interruption of Service – Tuesday CX Thoughts
Your Customer Agreements A few weeks ago there was a power interruption in my area that lasted nearly ten hours. […]
CX
Customer Journey Canvas: What It Is and How to Build One
A customer journey canvas is a single-board framework that documents a customer’s path through a product or service, organized around […]
Neuroselling: What It Is and How To Use It in Sales
Some customers lean in the moment you start talking. Others cross their arms and mentally check out, even when your […]
6 Tips for CX Program Success — Tuesday CX Thoughts
Building and running a company is not an easy task. Most of us hardly give it a thought when we […]
Fix The Process, Not Just The Complaint — Tuesday CX Thoughts
Customers Understand That Processes Break I recently – or not so recently – had an experience where my purchase was […]
