• Skip to main content
  • Skip to primary sidebar
  • Skip to footer
QuestionPro

QuestionPro

questionpro logo
  • Products
    survey software iconSurvey softwareOur flagship survey solution. Sophisticated tools to get the answers you need.research edition iconResearch SuiteTuned for researchers. Get more insights. Response based pricing.CX iconCXExperiences change the world. Deliver the best with our CX management software.WF iconWorkforceEmpower your work leaders, make informed decisions and drive employee engagement.
  • Solutions
    IndustriesGamingAutomotiveSports and eventsEducationGovernment
    Travel & HospitalityFinancial ServicesHealthcareCannabisTechnology
    Use CaseNPS+CommunitiesAudienceContactless surveysMobile
    LivePollsMember ExperienceGDPRPositive People Science360 Feedback Surveys
  • Resources
    BlogeBooksSurvey TemplatesCase StudiesTrainingHelp center
  • Features
  • Pricing
Language
  • English
  • Español (Spanish)
  • Português (Portuguese (Brazil))
  • Nederlands (Dutch)
  • العربية (Arabic)
  • Français (French)
  • Italiano (Italian)
  • 日本語 (Japanese)
  • Türkçe (Turkish)
  • Svenska (Swedish)
Call Us
+1 800 531 0228 +1 (647) 956-1242 +52 999 402 4079 +49 301 663 5782 +44 20 3650 3166 +81-3-6869-1954 +61 2 8074 5080 +971 529 852 540
Log In Log In
SIGN UP FREE

Home Surveys

27 Feedback Questions for Satisfaction Surveys

These 27 satisfactory feedback questions can help you create a successful customer feedback survey

Customer surveys can help businesses to identify how customers are feeling about their products and services. It also helps to improve customer service in an organization. In your survey, you must ask the necessary customer feedback questions. Asking the correct questions in the right way will help you get the most out of your customer feedback surveys.

LEARN ABOUT: Testimonial Questions

Feedback questions for your satisfaction survey are used to better understand the organization’s situation. This list of 27 feedback questions is appropriate for your company. To obtain responses, take a survey.

LEARN ABOUT: Survey Mistakes And How to Avoid

The top 27 feedback questions

The top 27 most essential customer feedback questions to include in your satisfaction survey are listed below. These questions will provide you with vital information on the most important aspects of your business.

General Satisfaction Questionnaire

  1. What attracted your interest in us?
  2. What part of your experience did you find the most enjoyable?
  3. How would you rank our company’s overall satisfaction?

LEARN ABOUT: Structured Questionnaire

Feedback Questionnaire to Enhance Customer Service

  1. Did you find our employees to be kind and helpful?
  2. What can we do to improve your experience?
  3. How would you describe your overall experience with this individual?
  4. Is your problem being resolved as soon as possible?
  5. Is there anything you didn’t get that you expected?

Feedback Questions to Display Your Abilities

  1. Have you visited or utilized our website before?
  2. Was the website simple to navigate?
  3. How would you rank your web portal experience with us?
  4. What attracted you to the website of our company?
  5. What features of our product or service do you enjoy the most?
  6. What influence has our product/service had on you, your business, or your way of life?
  7. What would you say about us to your friends or coworkers?
  8. On a scale of one to ten, how confident are you that our business is acting in your best interests?

To Recognize the Needs of Your Clients

  1. What problem or obstacle does our company solve for you?
  2. How could we improve the efficacy of this solution for you?
  3. Would you like to be notified when new goods or special deals become available?
  4. Do you receive our company’s email newsletter?
  5. Do you read the blog of our company?

Improving the Marketing Message

  1. What method did you use to locate us?
  2. What made you want to give us a shot?
  3. Do you use our product/service on a regular basis?

Understanding the Purchasing Experience

  1. Were you able to identify the information you were looking for?
  2. How difficult or easy was it for you to make your purchase?

To Keep in Touch

  1. Would you be interested in taking part in this survey again?

Types of Feedback Questions

The various types of feedback question answers help you to determine their usefulness. Finding a balance between getting and processing responses quickly and receiving detailed information can be difficult. Here are some possible responses.

Dichotomous Question

A dichotomous question is one that has two alternative responses. Dichotomous questions are typically used in surveys that need Yes/No, True/False, Fair/Unfair, or Agree/Disagree responses. They are used to distinguish between different qualities, experiences, or respondent viewpoints. Customers are more likely to answer positively to this easy question, so you can ask it more frequently and in more places.

Open-ended feedback questions

This type of question does not have a straight answer like “yes” or “no”. Open-ended questions are structured as a comment that needs a detailed reply. These can assist you to comprehend an interaction or a customer’s opinion. Customers also choose to skip these responses because they require more attention to complete.

Multiple-choice questions

Multiple-choice questions typically feature multiple or single-select response possibilities. These are more precise questions than a yes or no. The responses are restricted to a specific list. This can provide you with greater detail while providing well-organized data.

Likert scale questions

This is one of the most common forms of survey questions. A Likert scale is a logical scale where respondents select the option that supports best their point of view. Respondents in a Likert scale survey do not select yes or no.

On a single survey question, there are specific options ranging from ‘satisfied’ to ‘unsatisfied’ or a numbered rating scale. This type of response can be made more obvious and enjoyable by using pictures, color coding, or emoticons.

Keep in mind these additional to create a good survey:

  • Place sensitive topics, such as religion or political affiliation, next to questions that are contextually relevant to them. This will help the participants comprehend why you’re asking the question.
  • Make the first questions easy to answer, enjoyable, and engaging.
  • At the end of each question, add a question mark.
  • Make sure all of the questions are grammatically correct and free of errors.
  • Avoid using slang and instead utilize terms and concepts that everyone understands.

LEARN ABOUT: Product Survey Questions

Conclusion about Feedback Questions

You can use feedback questions to aid in the preparation of a survey. Important to know what you’re searching for when you ask for feedback. Customize your questions to ensure a successful survey. Make sure you ask the right people the right questions and don’t ask too soon. Prepare yourself to receive both positive and negative feedback.

Get started on creating your ideal survey right now. These 27 types of feedback questions can be used to create a survey for your satisfaction on the QuestionPro platform. Add in a variety of question types, and logic. Now is the time to try!

       

SHARE THIS ARTICLE:

About the author
Fabyio Villegas
View all posts by Fabyio Villegas

Primary Sidebar

Gain insights with 80+ features for free

Create, Send and Analyze Your Online Survey in under 5 mins!

Create a Free Account

RELATED ARTICLES

HubSpot - QuestionPro Integration

Educational Evaluation: What Is It & Importance

Jan 01,2023

HubSpot - QuestionPro Integration

Knowledge graphs: What they are & how they work

May 17,2022

HubSpot - QuestionPro Integration

What is the Cohort Study?: Types and Examples

Jun 30,2021

BROWSE BY CATEGORY

  • Academic
  • Academic Research
  • Artificial Intelligence
  • Assessments
  • Audience
  • Brand Awareness
  • Business
  • Case Studies
  • Communities
  • Consumer Insights
  • Customer effort score
  • Customer Engagement
  • Customer Experience
  • Customer Loyalty
  • Customer Research
  • Customer Satisfaction
  • CX
  • Employee Benefits
  • Employee Engagement
  • Employee Engagement
  • Employee Retention
  • Enterprise
  • Events
  • Forms
  • Friday Five
  • General Data Protection Regulation
  • Guest Post
  • Insights Hub
  • Life@QuestionPro
  • LivePolls
  • Market Research
  • Marketing
  • Mobile
  • Mobile App
  • Mobile diaries
  • Mobile Surveys
  • New Features
  • non-profit
  • NPS
  • Online Communities
  • Polls
  • Question Types
  • Questionnaire
  • QuestionPro
  • QuestionPro Products
  • Release Notes
  • Research Tools and Apps
  • Revenue at Risk
  • Startups
  • Survey Templates
  • Surveys
  • Tech News
  • Tips
  • Training
  • Training Tips
  • Trending
  • Uncategorized
  • Video Learning Series
  • VOC
  • Webinar
  • Webinars
  • What’s Coming Up
  • Workforce
  • Workforce Intelligence
  • Workforce Intelligence

Footer

MORE LIKE THIS

Discover the top 11 synthetic data generation tools for 2023. Explore the best solutions to generate realistic and privacy-preserving data.

11 Best Synthetic Data Generation Tools in 2023

Sep 20, 2023

Let's take a look at the Marriott Customer Experience Strategy to review what the hotel industry does to ensure a good customer journey.

The Marriott Customer Experience Strategy: Analysis & Review

Sep 20, 2023

The Holiday Inn Customer Experience is an excellent example of why caring for the customer matters and is an investment for any business.

The Holiday Inn Customer Experience: Why Caring Matters

Sep 19, 2023

Discover the immense power of synthetic data benefits. Learn how synthetic data transforms industries and how to maximize its benefits.

Synthetic Data Benefits: Using the Power of Synthetic Data

Sep 19, 2023

Other categories

  • Academic
  • Academic Research
  • Artificial Intelligence
  • Assessments
  • Audience
  • Brand Awareness
  • Business
  • Case Studies
  • Communities
  • Consumer Insights
  • Customer effort score
  • Customer Engagement
  • Customer Experience
  • Customer Loyalty
  • Customer Research
  • Customer Satisfaction
  • CX
  • Employee Benefits
  • Employee Engagement
  • Employee Engagement
  • Employee Retention
  • Enterprise
  • Events
  • Forms
  • Friday Five
  • General Data Protection Regulation
  • Guest Post
  • Insights Hub
  • Life@QuestionPro
  • LivePolls
  • Market Research
  • Marketing
  • Mobile
  • Mobile App
  • Mobile diaries
  • Mobile Surveys
  • New Features
  • non-profit
  • NPS
  • Online Communities
  • Polls
  • Question Types
  • Questionnaire
  • QuestionPro
  • QuestionPro Products
  • Release Notes
  • Research Tools and Apps
  • Revenue at Risk
  • Startups
  • Survey Templates
  • Surveys
  • Tech News
  • Tips
  • Training
  • Training Tips
  • Trending
  • Uncategorized
  • Video Learning Series
  • VOC
  • Webinar
  • Webinars
  • What’s Coming Up
  • Workforce
  • Workforce Intelligence
  • Workforce Intelligence

questionpro-logo-nw
Help center Live Chat SIGN UP FREE
  • Sample questions
  • Sample reports
  • Survey logic
  • Branding
  • Integrations
  • Professional services
  • Security
  • Survey Software
  • Customer Experience
  • Workforce
  • Communities
  • Audience
  • Polls Explore the QuestionPro Poll Software - The World's leading Online Poll Maker & Creator. Create online polls, distribute them using email and multiple other options and start analyzing poll results.
  • Research Edition
  • LivePolls
  • InsightsHub
  • Blog
  • Articles
  • eBooks
  • Survey Templates
  • Case Studies
  • Training
  • Webinars
  • Coronavirus Resources
  • All Plans
  • Nonprofit
  • Academic
  • Qualtrics Alternative Explore the list of features that QuestionPro has compared to Qualtrics and learn how you can get more, for less.
  • SurveyMonkey Alternative
  • VisionCritical Alternative
  • Medallia Alternative
  • Likert Scale Complete Likert Scale Questions, Examples and Surveys for 5, 7 and 9 point scales. Learn everything about Likert Scale with corresponding example for each question and survey demonstrations.
  • Conjoint Analysis
  • Net Promoter Score (NPS) Learn everything about Net Promoter Score (NPS) and the Net Promoter Question. Get a clear view on the universal Net Promoter Score Formula, how to undertake Net Promoter Score Calculation followed by a simple Net Promoter Score Example.
  • Offline Surveys
  • Customer Satisfaction Surveys
  • Employee Survey Software Employee survey software & tool to create, send and analyze employee surveys. Get real-time analysis for employee satisfaction, engagement, work culture and map your employee experience from onboarding to exit!
  • Market Research Survey Software Real-time, automated and advanced market research survey software & tool to create surveys, collect data and analyze results for actionable market insights.
  • GDPR & EU Compliance
  • Employee Experience
  • Customer Journey
  • About us
  • Executive Team
  • In the news
  • Testimonials
  • Advisory Board
  • Careers
  • Brand
  • Media Kit
  • Contact Us

QuestionPro in your language

  • English
  • Español (Spanish)
  • Português (Portuguese (Brazil))
  • Nederlands (Dutch)
  • العربية (Arabic)
  • Français (French)
  • Italiano (Italian)
  • 日本語 (Japanese)
  • Türkçe (Turkish)
  • Svenska (Swedish)

Awards & certificates

  • survey-leader-asia-leader-2023
  • survey-leader-asiapacific-leader-2023
  • survey-leader-enterprise-leader-2023
  • survey-leader-europe-leader-2023
  • survey-leader-latinamerica-leader-2023
  • survey-leader-leader-2023
  • survey-leader-middleeast-leader-2023
  • survey-leader-mid-market-leader-2023
  • survey-leader-small-business-leader-2023
  • survey-leader-unitedkingdom-leader-2023
  • survey-momentumleader-leader-2023
  • bbb-acredited
The Experience Journal

Find innovative ideas about Experience Management from the experts

  • © 2022 QuestionPro Survey Software | +1 (800) 531 0228
  • Sitemap
  • Privacy Statement
  • Terms of Use