My top 4 favorite CX myths – Tuesday CX Thoughts
So many urban legends, so little time Today is my oldest child’s 21st birthday. She has always been observant and […]
CX
Valentines Day Movie Survey
Christmas is known for many things but in the last few years Christmas RomCom’s have become a cult favorite. Jumping […]
Thinking About Mondays – Tuesday CX Thoughts
What day is it anyhow? I know I’m probably one of the very few, but I really do not mind […]
Two problems with your CX program – Tuesday CX Thoughts
If your goal is to create a great customer experience, you need to integrate and optimize every interaction a customer […]
Top Customer Experience Trends for 2026
Customer experience trends for 2026 center on one shift: AI has moved from experimentation to expectation, and customers now judge […]
