Overnight CX Strategy
Building Loyalty As a member of United MileagePlus, I’m keenly aware through the airline’s marketing that it is approaching its […]
CX
Your Brand Promise
Happy Holidays! Today and tomorrow mark very important holidays. May The Fourth and Cinco de Mayo. We will use these […]
Innovation in unexpected places
A New Safety Requirement Did you know that the safety belt first came into use in 1885? It was to […]
Signals of change
Observing the differences It has been a very busy spring. Between finalizing the last connections with my move a year […]
Dueling errors
The Contenders In one corner, wearing red, we have a car rental agency. Struggling amidst the pandemic, but rebounding amid […]
