Customer Experience and Effort
Time Zone Questions I have worked remotely for years, long before it was really even considered an option. Having worked […]
CX
Marketing and the Customer Experience
Marketing to Customers Recently I received a marketing offer from a car rental company: use a neighborhood location to rent […]
Building up to a New Year
Take A Guide When Traveling Unknown Territory A few years ago when vacationing in Maui, we took recommendations to drive […]
The Case For CES
Don’t Make Your Customers Work So Hard Certainly, 2020 can be seen as challenging on many levels. It has been […]
Business is good, but are your customers happy?
A Shock to the (Business) System Usually seen as a funny prank, especially when it is on video, is the […]
