The crystal ball
The childhood dream of seeing the future through a crystal ball usually included playing the lottery when knowing the winning […]
CX
What is a Customer Satisfaction score or CSAT score?
Customer satisfaction score: Definition A customer satisfaction score (CSAT score) is a measurement of customer satisfaction level through a one-question […]
7 Methods for Measuring Customer Satisfaction
It doesn’t have to be hard or expensive to figure out how to measure customer satisfaction. In fact, measuring customer […]
Feature update: QuestionPro CX now lets you schedule reminders
Communicating with your customers is key to delivering a great customer experience (CX), before, during, or after a purchase. Doing […]
COVID-19: Understanding changes to the fan experience
I like sports. In the last few weeks, I’ve come to realize that, aside from history documentaries, it is just […]
