Customer Feedback; Just a marketing tool or gas for your business engine?
Which one is it? Much has been said about customer feedback and its importance in the overall success of businesses. […]
CX
Social Media crackles can kill your brand
As human beings, our brains are hardwired more sensitive towards negative or unpleasant news. So, it is not at all […]
How to use customer feedback to improve performance
There are a lot of ways you can use customer feedback and benefit from it. In this section I will […]
Conduct Net Promoter Score (NPS) survey directly on Intercom with QuestionPro CX
Keeping customers happy is the topmost priority for all organizations. Improving customer support services based on customer feedback is the […]
What Apple’s Retail experience transformation teaches us
Apple is redefining retail experience. Their stores are now called Town Squares; intended to bring communities together. Their retail spaces […]
