Holidays planning: Is your online community ready?
Tis is the time of the year The holiday season definitely the most exciting time of the year for marketers, […]
CX
Detractor Recovery: Save the Day!
Not Every Experience is Rosy In my last blog post, I talked about how to activate your promoters to amplify […]
Beyond reason customer loyalty
Beyond reason customer loyalty I have long been inspired by the CEO of Worldwide, Saatchi & Saatchi, Kevin Roberts’ theory […]
Need an Online Community Boost? Convert your loyal customers into brand advocates!
Many of us, marketers and community managers, have gotten into a point where we need to boost our community engagement […]
These 6 Tips would help you write Effective Survey Questions.
Whether you’re doing scientific research, investigating the market for a new product or feature, or want to just find out […]
