CX

Surveys vs. Social Listening: Which Provides Better Insights

Marketers have more ways than ever to understand their audience. However, when they want to truly understand customer behavior, the […]

Every customer takes a unique path with your brand. Some discover you through social media, others through word of mouth, […]

I’ve spent nearly five years in the SaaS world, beginning my career in Market Research before discovering my real passion: […]

TCXT is a section of our blog where our Director of QuestionPro Customer Experience reflects and shares his thoughts on […]

Customer feedback is like a mirror. It reflects how your customers perceive your business, products, and services. Collecting this feedback […]