Tuning In: Finding Harmony Between Music and Customer Experience – Tuesday CX Thoughts
For most of my life, I worked as a freelance audio engineer – shaping sound, layering emotion, and creating moments […]
CX
Memory Maps: How to Create One to Improve Customer Experience
You probably won’t remember every question in a survey, but you will remember how it made you feel. Did you […]
The $6.75 Billion Question: Who Really Owns Experience Data Now? – Tuesday CX Thoughts
The Headlines Sound Inspiring When Qualtrics announced its $6.75 billion acquisition of Press Ganey Forsta, headlines painted it as a […]
Why Your Journey Map Isn’t Working – Tuesday CX Thoughts
A beautiful journey map without action is just decoration. Management (not mapping) is what drives change. Sean Albertson Inaction Is […]
The Universal Language of CX – Tuesday CX Thoughts
Every first Tuesday of October, Customer Experience professionals around the world pause. Not to rest, but to reflect. CX Day […]
