CX

Kohl’s NPS & Satisfaction in 2025

When customers feel heard and valued, they stay loyal. That’s the heart of what Net Promoter Score (NPS) measures, and […]

Ever had a great experience with a brand online? Maybe they replied quickly, remembered your preferences, or made the whole […]

What turns a casual shopper into a loyal fan? Maybe it’s the easy checkout, a helpful employee, or simply finding […]

How well do you really know your customers? Understanding customer loyalty is more important than ever, and one of the […]

While attracting new customers is important, retaining existing ones is often more cost-effective and leads to higher profits. Customer retention […]