“Every company wants to truly understand its customers”
On April 3rd, we sponsored this year’s CX Research Days in Germany. The organizers interviewed our amazing DACH Managing Director […]
CX
Shoprite Supermarkets NPS & CSAT in 2025
Grocery shops are such common places that we visit so frequently, it sometimes seems like they can’t surprise us. However, […]
Publix Super Markets NPS & Customer Satisfaction
Imagine finishing your grocery shopping with a smile—maybe the cashier remembered your name, the stands were fully stocked, and everything […]
How Online Communities Accelerate Product Development and Boost ROI
Every year, approximately 30,000 new consumer products are launched—yet only a small fraction survive in the long term. Studies show […]
Safeway NPS & Customer Experience Insights 2025
Customers are more open than ever about sharing their positive or negative experiences. And when it comes to Safeway, recent […]
