Patient Safety: What is it, Importance + Tips for Hospitals
Patient safety plays a significant role in the healthcare industry since it directly affects patients’ well-being and trust. Providing a […]
CX
United Airlines Customer Experience Actions and Strategies
In such a fierce and chaotic industry as tourism and aviation, it is common to see many companies losing focus […]
Thales Group and Its Revolutionary Passenger Satisfaction Technology
The passenger experience is crucial in modern air travel as it can be a make-or-break factor for attracting and retaining […]
American Airlines Passenger Experience: Creating Good Memories
Passenger satisfaction is the primary factor for any airline’s success, and the American Airlines Passenger Experience strategy is well aware […]
Customer Health Score: What is it + How to measure?
The Customer Health Score is an extremely important metric to assess the health of a company’s accounts and ensure customer […]
