First Contact Resolution: Definition and ways to improve it
When it comes to providing excellent customer service, solving a customer’s problem quickly and effectively makes a difference. Customers don’t […]
CX
User Communities: Foster deeper insights for your CX
The idea of a community is that you are part of something larger than yourself, and that your participation in […]
Retention Rate: How To Calculate It + Mistakes to Avoid
The retention rate is a common metric that is utilized in the fields of marketing, investing, and the workplace. It […]
Customer Data Integration: What it is & Steps to Follow
Customer data integration (CDI) is the process of maintaining customer data from several sources across a company. Disorganized data can […]
Customer Awareness: What it is, Stages & Examples
Let’s start with the obvious. Not all people are ready to buy. We buy because we have a need that […]
