Three Legs of the Tripod — Tuesday CX Thoughts
We probably don’t think about it much, but the legs of a chair or table are very important. Without a […]
CX
Data Visualization for CX with Benefits
Data visualization has become an increasingly popular way to analyze trends and find patterns that are actionable and grounded in […]
First Contact Resolution: Definition and ways to improve it
When it comes to providing excellent customer service, solving a customer’s problem quickly and effectively makes a difference. Customers don’t […]
User Communities: Foster deeper insights for your CX
The idea of a community is that you are part of something larger than yourself, and that your participation in […]
Retention Rate: How To Calculate It + Mistakes to Avoid
The retention rate is a common metric that is utilized in the fields of marketing, investing, and the workplace. It […]
