Frontline Understanding of the Journey — Tuesday CX Thoughts

Check Out This Week’s Video Summary with Ken! Perspective is everything in understanding. I remember thinking about the “distance” between […]

Cognitive Computing: Understanding the Future of AI

Ever wondered how computers are becoming super smart and understanding things like us? Well, that’s thanks to something called cognitive […]

As we settle into the new year, the challenges and opportunities presented by AI, automation, and evolving labor market trends […]

Ever wish you had a magic crystal ball to foresee the future? Well, that’s what predictive modeling is- a powerful […]

Business Impact Analysis (BIA) is like a careful examination that businesses do to understand how different problems or disruptions might […]