As a CX manager, there will be times where you need to manage customer lists or transaction lists to keep it updated and efficient. To make it easier, we’ve added an unsubscribe tool to remove customers who no longer want to receive surveys after a transaction or no longer want to be a part of your customer list in general.

Sharing is caring! We’ve updated our CX dashboard settings so you can share any custom dashboard with your portal users and managers. Enabling the dashboard on the portal will give managers the visibility to review data that is relevant only to the segment or region they are in charge of. No need for them to create their own custom dashboard.

Data center in Dubai, UAE
We are growing significantly in the Middle East region and are pleased to announce the launch of our data center in Dubai that complies with the local data privacy norms and regulations. Our users with a preference for a data center in the Middle East region will now be able to enjoy a faster, secure and overall an awesome experience due to reduced latency….

Application Programming Interface (API) lets different apps talk to one another. APIs facilitate interaction between different devices and applications by exposing a limited number of basic functions. For many users, the API access key is used to interact with the API instead of a password.
The QuestionPro REST API, with built-in HTTP features like authentication, interacts securely with the client-side web application….

When analyzing CX data, it helps to change how you want to display your results in an easy manner. We reached out to our customers and asked them what we could do to improve their experience of the dashboard in order to continue to be successful on our CX platform.
Our CX customers most wanted list:

A way to drill down and analyze the dashboard results based on specific questions and profile variables….

Color makes everything better, right? When it comes to analyzing complex CX data, the answer is a resounding yes! Although this is not the next color tv revolution, studies show that using color to display data helps analysts to identify key trends and important data points worth drilling further into. Various color patterns may indicate a change in the customer experience storyline….