As human beings, our brains are hardwired more sensitive towards negative or unpleasant news. So, it is not at all surprising that recent poll data shows that 95% respondents have taken action as a result…

How to use customer feedback to improve performance
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How to use customer feedback to improve performance There are a lot of ways you can use customer feedback and benefit from it. In this section I will attempt to clarify why gathering client input,…

Customer Experience is what differentiates a successful brand from just another business. With good products and services, ensuring the best customer experience is what drives customer loyalty. So how would you know if your customers…