While you might be doing great business, it’s also important that your customers are happy.
But, how do you find out how do they feel? What do they think about your products and services?
Through customer surveys.
Customer surveys let you find out how was their experience after doing business with you, after using your products and services.

Content Index

  1. Customer service makes or breaks an organization
  2. How to improve your customer service with feedback
    1. Create a survey to gather customer feedback
    2. Analyze the feedback survey
    3. Act on the Feedback
    4. Conclusion

Customer service makes or breaks an organization
“I am sorry, it is not our policy….” How frustrated you feel whenever a customer service guy fails to do anything to resolve your issue? Maybe you are referred to climb the escalation ladder endlessly chasing managers and their managers…Yes!

What do you mean by email feedback?
Email feedback is a process of collecting feedback through email. More often the email contains a link to the brief feedback survey questionnaire or sometimes it contains an embedded survey that is sent to the targeted audience. The respondents thus get a chance to open the survey and answer the questions in an unbiased manner or they can answer the questions by responding to the email depending on the delivery method chosen by the surveyor.

What is meant by 360 feedback tool?
A 360 feedback tool is a powerful multi-dimensional complete development tool drawing upon the knowledge, skills, and persona of an individual within his/her own circle of influence. As we have transitioned from the industrial age to Globalization and now, to the Information age, the multidimensional feedback tool has changed the role of competence within the organizations.

Website usability is the ease of use that visitor experiences while using your website. It’s about getting what one is looking for, without spending too much effort.
It takes a lot to give that awesome experience to visitors, including but not limited to clear navigation, meaningful content, responsiveness, intuitive design, ease of readability, accessibility on different browsers and clearly visible calls to action.

In the 21st century, data is the main ingredient to make insightful decisions. If ingredients possess the capability to make or break a recipe, the quality of data also has a pivotal role in making or breaking important business decisions. According to Gartner research, poor data quality amounts to an average annual loss of $15 million.