As a CX manager, there will be times where you need to manage customer lists or transaction lists to keep it updated and efficient. To make it easier, we’ve added an unsubscribe tool to remove customers who no longer want to receive surveys after a transaction or no longer want to be a part of your customer list in general.

Sharing is caring! We’ve updated our CX dashboard settings so you can share any custom dashboard with your portal users and managers. Enabling the dashboard on the portal will give managers the visibility to review data that is relevant only to the segment or region they are in charge of. No need for them to create their own custom dashboard.

What do you mean by SPSS? 
SPSS stands for Statistical Packages for the Social Sciences. It is an analytic software tool being used by marketers and researchers to analyze complex survey data and mine text data. 
Although QuestionPro has one of the best and most robust in-built analytics and reporting features, researchers prefer SPSS for granular statistical analysis.

For many years email has been the optimum choice of communication for marketers and surveyors. Email plays a significant role in reaching people and conveying the message. Therefore, when it comes to the survey distribution, undoubtedly email outweighs. However, there is a bit more to a survey distribution email apart from plugging the survey link and waiting for the best results. 

When we look for the time, more likely we will pull out our phone, tap on our smartwatch, or take a sneak peek in the corner of the desktop. Computers are very good at telling time. For example, give the time in London to a computer, and within seconds it will convert it to the New York time.

QuestionPro users have been happily using smiley questions in their surveys to gather ratings for several attributes in the same question. 
Smiley rating questions are commonly used to get a clear sense of customer satisfaction, gauge customer experience related to a particular product/service or answer other key questions that can be easily rated within the range of happy to sad.