Not With Perfection But With Gratitude – Tuesday CX Thoughts
Celebration Time Due to some unique positioning of the calendar, the past four days could have been a 4-day weekend […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Customer Data Infrastructure: What it is, Types + Tips
Customer Data Infrastructure provides the technical foundation required for today’s customer-first businesses. Companies can use CDI to automatically collect, integrate, […]
When In Iceland, Hand Carry Your Luggage — Tuesday CX Thoughts
Dream vacation or nightmare? Over the years since I started in the career journey called customer experience, I tend to notice […]
How To Accelerate Your Customer Experience Strategy — Tuesday CX Thoughts
Customer Experience (CX) otherwise known by its many other acronyms, many of them containing the letter X, is the result […]
Bad Customer Experience: How to Avoid it + Free Examples
Bad customer experience can have a long-term impact on customer loyalty and revenue. What are the consequences? The consequences are […]
