Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

When In Iceland, Hand Carry Your Luggage — Tuesday CX Thoughts

Dream vacation or nightmare? Over the years since I started in the career journey called customer experience, I tend to notice […]

Customer Experience (CX) otherwise known by its many other acronyms, many of them containing the letter X, is the result […]

Bad customer experience can have a long-term impact on customer loyalty and revenue. What are the consequences? The consequences are […]

These days, businesses and organizations have a large number of customers. It is essential for any business to be aware […]

While I tend to focus my blog on customer experience, I wanted to take a moment and recognize that the […]