Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Customer Experience Analytics: What it is & how to use it

These days, businesses and organizations have a large number of customers. It is essential for any business to be aware […]

While I tend to focus my blog on customer experience, I wanted to take a moment and recognize that the […]

Running a business takes time and effort. Client management is essential for success. A happy customer will likely offer recommendations, […]

QuestionPro hosted a 3-day online conference – Spring XDay 2022, for our customers in North America, starting on Monday, June […]

I’m preparing for a family vacation – four people, coming from three different cities to meet at our destination, then […]