Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Client Management: What It Is + 10 Tips with Examples

Running a business takes time and effort. Client management is essential for success. A happy customer will likely offer recommendations, […]

QuestionPro hosted a 3-day online conference – Spring XDay 2022, for our customers in North America, starting on Monday, June […]

I’m preparing for a family vacation – four people, coming from three different cities to meet at our destination, then […]

Still don’t know exactly what your monthly, quarterly or yearly customer retention rate is? If the answer is no, you […]

We have for you the steps to create an effective customer journey and ensure that you are creating an incredible […]