Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

QuestionPro Named Technology Leader in Quadrant Voice of the Customer Spark Matrix™

QuestionPro CX is privileged to be ranked as a top performer technology leader in the SPARK Matrix™ analysis of the […]

Some experiences are memorable Most of us think of “memorable experiences” as something we only achieve at DisneyWorld or some […]

The weekend stay-cation Over the weekend I got to be a visitor in my home state. To celebrate my son’s […]

Automatic renewal and CX Some people go to work every morning, I’m one of the fortunate ones who gets to […]

You weren’t able to join us on our CX webinar last week, or had to rush out for a meeting? […]