Tuesday Morning CX Thoughts – Nailing Down Customer Experience
The worst way to book a trip Travel has always been an interesting set of trade-offs for me. Leaving home, […]
CX
QuestionPro Named Technology Leader in Quadrant Voice of the Customer Spark Matrix™
QuestionPro CX is privileged to be ranked as a top performer technology leader in the SPARK Matrix™ analysis of the […]
Pricing Sensitivity: What is it and how to calculate it?
Understanding pricing sensitivity is critical for organizations aiming to optimize their pricing strategies and maximize profitability. With the help of […]
Tuesday Morning CX Thoughts – Repeating “Wow!”
Some experiences are memorable Most of us think of “memorable experiences” as something we only achieve at DisneyWorld or some […]
Patient Satisfaction: What it is & how to improve it
The healthcare industry has become a major service industry, especially in this time of global pandemic, where many healthcare systems […]
