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Home CX Page 159

CX

The “Net Promoter Score” (NPS) Survey – Why your business Needs it and Now!

“Are my customers happy enough to share my brand with friends and colleagues? Can I get organic outreach through my […]

Customer Experience Strategy – How to get it right!

Customer experience strategy is a lot like the “big data” buzz word – Everyone wants to do it, everyone thinks […]

Discrete Choice Conjoint Analysis

Predicting the Adoption of AR and VR Technology Through Discrete Choice Conjoint Analysis

Love it or hate it, augmented reality (AR) and virtual reality (VR) is coming to a household near you. Big […]

Revenue Weighted NPS

Revenue weighted NPS: Not all customers are equal (but some are)

Have you calculated the impact of NPS on revenue? Do you know the difference between NPS and revenue weighted NPS? […]

Moving from Customer Experience to Human Experience

When brands strike customer experience strategies, they sometimes tend to forget to take care of the most critical aspect. Human […]

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