Showing The Finger: 3 Customer Success F’s That Matters
In my combined 15 years of Market Research and SaaS the first F-word has been most important: (F)ocus on the […]
CX
Turn Detractors into Promoters
Turn Detractors into Promoters Whew! What a day! Due to the popularity of our webinars, QuestionPro for the first time […]
Six differences between customer-focused companies and operations-focused companies
Customer-focused companies Many companies that claim to offer good customer service, in reality, are grounded in an operations mentality with […]
In The Moment Research: Customer Recall At It’s Best
Stop what you’re doing and take a minute to think back to last week. Go on, give it a try. […]
How a negative Customer Experience got me in retail therapy
You judge it The first thing that comes to mind when we talk about customer service is the experience we […]
