Multiple streams
As a trend watcher in the IT space, I have noticed a consistent drumbeat over the last few years. CIOs […]
CX
Consistency in Customer Satisfaction: The Idea That Wins Long-Term Loyalty
Consistency in customer satisfaction means delivering the same quality of service, tone, and follow-through across every touchpoint a customer has […]
Holidays planning: Is your online community ready?
Tis is the time of the year The holiday season definitely the most exciting time of the year for marketers, […]
Detractor Recovery: Save the Day!
Not Every Experience is Rosy In my last blog post, I talked about how to activate your promoters to amplify […]
Beyond reason customer loyalty
Beyond reason customer loyalty I have long been inspired by the CEO of Worldwide, Saatchi & Saatchi, Kevin Roberts’ theory […]
