Customer satisfaction strategies for the hospitality industry
Current market view The hotel industry has been in the process of recovering from the economic downturn. As I write […]
CX
Make customers feel like royalty to cultivate their loyalty
Cultivating customer loyalty It may be a little cliché or obvious, and admittedly sounds a little like the thematic line […]
How to Use Net Promoter Score to Build Advocates for Your Brand
How to Use Net Promoter Score I recently received a review copy of a new book called Brand Advocates: Turning Enthusiastic […]
Inbound Marketing is On the Rise
You’ve probably heard the term “Inbound Marketing” tossed around all over the place – but very rarely do you see […]
How to Use External and Custom Variables to Save Time in Data Analysis
One of the things we are always promoting is keeping your surveys short. But that can be easier said than […]
