What is the role of customer feedback and how it shapes marketing campaigns?
If you want your marketing to actually connect with your audience, you need to listen to them. Understanding the role […]
CX
How Brand Perception Surveys Help Understand and Improve Brand Image
Understanding how customers view your brand is crucial for building a long-lasting relationship and a successful business. Brand perception surveys […]
The 4ROCKS Framework – A New Way to See Customer Friction | Tuesday CX Thoughts
You can’t fix what you can’t see. The 4ROCKS reveal the hidden obstacles that quietly erode your customer experience. Seeing […]
Journey Ops: Framework + How It Enhances Customer Experience
Ever wonder what distinguishes the brands you love from the ones you leave behind? It is the journey, not the […]
Tuning In: Finding Harmony Between Music and Customer Experience – Tuesday CX Thoughts
For most of my life, I worked as a freelance audio engineer – shaping sound, layering emotion, and creating moments […]
