“We got you”: How positive reactions create positive reinforcement
Every week, Ken Peterson, President of QuestionPro CX, reflects on the importance of Customer Experience in real-world situations. This time, […]
CX
Customer Journey Optimization: What it is & how to do it?
Imagine walking into a store where everything is messy, the staff is unhelpful, and finding what you need feels like […]
Human-First AI – How Much AI Can a Good Customer Experience Handle? | TCXT
Tuesday CX Thoughts is a space where industry professionals share their reflections on the world of customer experience and exchange […]
Patient Satisfaction Score: Importance + How to Calculate It?
Going to the doctor or hospital isn’t exactly anyone’s idea of fun. But what if every visit could be a […]
True Closure In Customer Experience | Tuesday CX Thoughts
Tuesday CX Thoughts is a space where Ken Peterson, QuestionPro’s Director of CX, shares insights on the industry with real-life […]
