The growth of AI in Customer Experience — Tuesday CX Thoughts
By Marc Mandel. I’ve been fascinated with the potential brought about by AI since I first saw the seminal film, […]
CX
Brand Touchpoints: What it is + Importance + Examples
Brand touchpoints are likely to be something you are already familiar with daily. They are each time a customer interacts […]
Customer Journey Management: The Complete Guide
If you want your business to grow, you need to make things easy for your customers. This is what managing […]
Strategic Vision: Guide for Companies with Examples
A strategic vision is essential for the future of a business because it reflects its values, purposes, and goals. Developing […]
They Failed to Show the CX LUV —Tuesday CX Thoughts
Today is Valentine’s Day, so I figured it might be a good day to focus on love (or in the […]
