What is a Patient Satisfaction Survey? A patient satisfaction survey is a set of questions that is used to collect feedback from patients to measure their level of satisfaction with the quality and care of…
“Your most unhappy customers are the greatest source of learning and making sure you are measuring the right metrics is key to the success of your business, product or service” – Says anybody running a…
FEATURED
Think your customers value low prices above all else? What better way to find out, than to ask customer these questions directly? Gauging your current consumers is the easiest way to approach future consumers, so…
What is Net Promoter Score (NPS) Calculation? Net Promoter Score is a system that’s meant to go beyond testing the satisfaction levels of the customer with the company. It is a measurement index that ranges…
“If you build a great experience, customers tell each other about that. Word of mouth is very powerful”- Jeff Bezos Lesson 1: No business, should ever ignore the importance of customer satisfaction. In a…
Analyzing customer feedback is still a common challenge among most businesses due to a common reason: there is a massive amount of open-ended text responses across multiple feedback channels. Customer feedback and Customer Experience go…
