Analyzing customer feedback is still a common challenge among most businesses due to a common reason: there is a massive amount of open-ended text responses across multiple feedback channels. Customer feedback and Customer Experience go…

There is no doubt customer surveys are an awesome method for gathering data and general consumer satisfaction and overall service level – and we as a whole know consumer loyalty drives business achievement. Consider the retail…

Quality, efficiency, service, and reliability are the terms we often hear when we discuss customer satisfaction. Smart businesses know, retaining a customer is an art. But, businesses also need to start measuring customer satisfaction to…