The moment you send out a survey to collect feedback from your clients, you send out a message that “You care” about how they feel and that client feedback matters to you. Client feedback software…

“Your most unhappy customers are the greatest source of learning and making sure you are measuring the right metrics is key to the success of your business, product or service” – Says anybody running a…

What is Net Promoter Score (NPS) Calculation? Net Promoter Score is a system that’s meant to go beyond testing the satisfaction levels of the customer with the company. It is a measurement index that ranges…