It is often experienced that the toughest part of getting a feedback from our clients or customers is what kind of question one needs to ask to collect the right kind of information. It is…
What is Net Promoter Score (NPS) Calculation? When was the last time you liked a brand so much you recommended it to your friend and wanted them to try it out? If you have ever…
“If you build a great experience, customers tell each other about that. Word of mouth is very powerful”- Jeff Bezos Lesson 1: No business, should ever ignore the importance of customer satisfaction. In a…
Analyzing customer feedback is still a common challenge among most businesses due to a common reason: there is a massive amount of open-ended text responses across multiple feedback channels. Customer feedback and Customer Experience go…
There is no doubt customer surveys are an awesome method for gathering data and general consumer satisfaction and overall service level – and we as a whole know consumer loyalty drives business achievement. Consider the retail…
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Don’t you simply dislike those customers who grumble or simply hate customer complaints? You know the sort – the ones for whom nothing is ever right. So how would you and your staff manage whining…
