![[Webinar Recap] Customer Journey Mapping and Best Practices](https://www.questionpro.com/blog/wp-content/uploads/2017/08/Whiteboarding-Customer-Journey.png)
If you missed our Part 2 Webinar – Customer Journey Mapping and Best Practices, we’ve got you covered. David Hicks teamed up with our CEO Vivek Bhaskaran to talk about the second foundation of building…
![[Webinar Recap] Not Just a Number: Using NPS to Improve Customer Experience](https://www.questionpro.com/blog/wp-content/uploads/2017/05/QuestionPro-CX-Webinar-Shep-Hyken-800x450.png)
We hope you were able to join our webinar Not Just a Number: Using NPS to Improve Customer Experience with special guest and Customer Experience Expert Shep Hyken! Even if you weren’t able to attend,…
What is a good Net Promoter Score? What is a good Net Promoter score to have? These are the golden questions that many have asked, and you’re not alone. In fact, this is one of…
Ok, I couldn’t help myself here. I’m playing off the title of a great satirical book by Al Franken, a comedian who later became the Democratic Senator for the State of Minnesota. According to the…
Have you wondered what would happen if you merged your customer revenue with your NPS? We all know that higher NPS scores mean higher loyalty, and higher loyalty means increased profits. However, most companies are…
There’s no doubt that custom variables offer a great deal of benefits to users–from personalized survey email invitations to passing data values to subsequent survey questions. However, when approached with the need for data about…