“Your most unhappy customers are the greatest source of learning and making sure you are measuring the right metrics is key to the success of your business, product or service” – Says anybody running a…

What is Net Promoter Score (NPS) Calculation? Net Promoter Score is a system that’s meant to go beyond testing the satisfaction levels of the customer with the company. It is a measurement index that ranges…

Analyzing customer feedback is still a common challenge among most businesses due to a common reason: there is a massive amount of open-ended text responses across multiple feedback channels. Customer feedback and Customer Experience go…