Free Online Suggestion Box: What It Is + How to Implement It

Many companies believe it’s better to ignore customer comments and suggestions to adhere to their strategy. These companies are the […]

Testimonial Questions: What They Are & Free Examples

Customer testimonials are essential to the success of any company. Good testimonials show the value of your business, build trust, […]

The old adage says that “leaders are made, not born.” It couldn’t be more spot-on. Indeed, when we first enter […]

In the customer experience industry, too often I see companies using the terms data, analytics and insights interchangeably. This is […]

Le fait de bien hiérarchiser les caractéristiques d’un produit a une incidence sur votre activité, que vos clients soient satisfaits […]