No more surveys! As a practitioner, I document most of the surveys I come across daily. I have to say; […]
Why should you chase customer feedback?
How to increase customer satisfaction and get more business
Customers form the most important part of the business and hence businesses always try to increase customer satisfaction. It is […]
Customer Satisfaction Rating (CSAT Rating): Definition & How to Measure it
Customer satisfaction rating is frequently used to predict the success or failure of a brand’s customer relationship management program. Customers […]
Effectively predicting customer churn
The promise In 2003, there was a simple idea presented that revolutionized the thinking surrounding Customer Experience. Much like the […]
5 Important customer satisfaction KPIs
Customer satisfaction is the key to sustaining your business profitably and growing it year-on-year. Measuring customer satisfaction KPIs is more […]
