Editor’s Note: This post is part of our Big Ideas series, a column highlighting the innovative thinking and thought leadership at IIeX events around the world. Dan Fleetwood will be speaking at IIeX North America 2019…

QuestionPro Communities: What is it? QuestionPro Communities provides a platform that allows companies to create engaged customer communities, collect real-time customer insights and impact customer experience. Offering both qualitative and quantitative functionality, QuestionPro Communities helps…

From the perspective of administering a market research project, we mostly see respondents and online community members as profiles and response numbers to the various projects we run. But who are these people, really? Let’s…