An employee essentially goes through three stages in their employment lifecycle – preboarding, onboarding, and exit. The employee experience is nothing but the sum of all these experiences in their journey. Employee experience is crucial to organizations since it is what influences the decisions of the employees, to stay or to leave. Needless to say, it also affects employee engagement, productivity and most importantly –…

An employee’s journey from hire to exit takes them through a variety of behaviors and experiences. Many of them could be positive but you can’t always expect all to be that. You can, however, learn from these and improve the employee experience.
Why is an effective employee experience important?
Good employee experience is crucial, for it not only determines the intent of an employee to stay with the organization but also their productivity and engagement….

StubHub has been one of QuestionPro Workforce’s key clients over the years. Recently, we caught up with Parag Vaish, Head of Mobile – StubHub and had a small chat. We spoke about all things employee experience (EX) and how things were changing positively at StubHub after Workforce. We have some excerpts for you from that conversation.
Parag observes that annual reviews, though still followed by many organizations, are pretty much dead….

High employee engagement levels boost organizational productivity, help develop the right workplace culture, and improve employee experience (EX). Engaged employees are better team players, highly proactive, align themselves with the organization’s goals, and help reduce attrition.
Organizations understand the importance of employee engagement, clearly see it’s benefits, but fail to act on it. This inaction is responsible for low engagement levels at many organizations….

It’s one thing to say you have a vision, it’s another thing to get there. It’s one thing to have some values, and another to demonstrate that they are indeed valued. And it’s one thing to know who you want to be, and another entirely to understand who you really are today. When it comes to culture and employee experience (EX), we all too often focus on the end and pay very little attention to the means….

We are all familiar with the adage: customers come first. Organizations have been swearing by it for years. We exist, after all, because of our customers. And they can make or break us. For most organizations, customers indeed come first.
With the changing nature of the workforce, it’s time to change our views. If it works for our customers, wouldn’t it (shouldn’t it) work for our employees? Time has come to work on enriching the employee experience just as we do the customer experience….