The main goal of HR professionals that conduct candidate experience processes is to improve and optimize their recruiting strategies and acceptance rates. But how can HR professionals make this process better, swifter, and more inclusive? Keep reading to learn how Candidate Experience Surveys are the go-to strategy for data-driven professionals.
Candidate experience is essential for most companies since it gives potential employees an authentic look into how the company works even before they are employed.
What is a Candidate Experience Survey?
In its essence, a Candidate Experience Survey is a survey that happens during or after the applicant’s recruiting process. These are usually conducted by the Human Resources (HR) team to enhance and optimize their process and, by extension, the company.
Measuring candidate experience through surveys allows companies to collect valuable feedback, identify blind spots in the application process, and help increase hiring and retention rates.
In today’s highly opinionated and communicative world, this kind of survey is most likely the greatest approach to collect such valuable information, given that the questions are designed to directly ask applicants what they really thought of the (usually many!) steps of your recruitment process — and, best of all, anonymously and unfiltered.
That’s why a candidate experience survey will provide you with honest and accurate information to assess, in real-world terms, how a candidate’s experience was.
Importance of using a Candidate Experience Survey
You might be asking yourself: why should I do this, if I already have a mountain of work to do and tons of data points that I haven’t analyzed yet? According to a Career Arc poll, nearly 60% of candidates have had a poor experience applying to a job, and worse of all: 72% of those shared the experience online or with someone.
The same survey revealed that, in average, candidates spend 3-4 hours preparing and submitting info, while HR execs spend less than 15 minutes reviewing them.
Candidate Experience Survey Questions
To keep candidates engaged, only ask most important questions to your talent acquisition goals. Here are some examples:
The following questions should have strongly agree, agree, neither agree nor disagree, and strongly disagree as answer options.
The application enabled me to demonstrate my fit with the position
The technology used during the application process was easy to use
The recruiter answered all of my questions
The recruiter was clear about the next steps
The recruiter responded to my questions on a timely basis
Overall, I am satisfied with the recruiting process at [your company]
I would recommend [your company] to others
The application process met my expectations
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