What is Digital Customer Service? Why You Need It + Tips
Are you trying to improve your business? Need to work on your strategy? Remember, you need to add digital customer […]
CX
The Cost of Neglecting Human Connection in Customer Support | Tuesday CX Thoughts
In this edition of TCXT, Raj Sivasubramanian, our Vice President of Journey Management & CX Consulting, shares a personal story […]
JCPenney NPS & Customer Experience in 2025
Every customer interaction matters, especially for retail leaders like JCPenney. By exploring NPS as a key metric, we can uncover […]
Sam’s Club NPS & Customer loyalty in 2025
What makes a visit to a retail shop memorable? Maybe it’s the friendly staff, great deals, or how easy it […]
Whole Foods Market NPS in 2025
Trust is everything when choosing where to shop for groceries. But what does that trust come down to? It’s more […]
