Claim and complaints management: What it is & how to do it
Anticipating the wants and needs of every customer is very difficult. You will have customers who are really satisfied with […]
CX
Holiday Shopping Trends 2021
With Black Friday just a week away, American shoppers are stressed about getting their gifts in time for the holiday. […]
Tuesday Morning CX Thoughts – The “Customer Problem”
A great problem to have I was drawn to an article last week that talked about a large fast-food restaurant […]
How to Build A Perceptual Map? + [Free Template]
Survey data collection can be used to measure many different things, and one of the most key measurements you can […]
Tuesday Morning CX Thoughts – Many Happy Returns
Make it right the first time It is not often that I have to return an item I’ve purchased. I […]
