Setting the Stage for Action — Tuesday CX Thoughts
I’m preparing for a family vacation – four people, coming from three different cities to meet at our destination, then […]
CX
Customer Retention Rate: What is it and how to obtain it?
Still don’t know exactly what your monthly, quarterly or yearly customer retention rate is? If the answer is no, you […]
6 Steps to Create an Effective Customer Journey
We have for you the steps to create an effective customer journey and ensure that you are creating an incredible […]
Experience Design: What it is means for CX
Experience Design focuses on human outcomes. Particularly the level of engagement and satisfaction that the user derives from a product […]
Post-Call Survey: What it is & How to use it
A very general application of a post-call survey is that It helps you gain really important feedback from your customers/participants, […]
