Two problems with your CX program – Tuesday CX Thoughts
If your goal is to create a great customer experience, you need to integrate and optimize every interaction a customer […]
CX
6 Customer Experience Trends you don’t want to miss in 2024
Learning how to reinvent your current customer experience strategies in your company is key to retaining customers and acquiring new […]
Customer feedback loop: What it is and how to close it
The customer feedback loop is a term that you may have heard before. But what is it? More and more […]
The Wrong Way to Get CX Right – Tuesday CX Thoughts
The “Old World” Social Media App I have a very vivid memory of my first summer away from my small […]
Loss of clients: Causes & how to avoid it
The loss of clients can sometimes be tricky to manage: what have we done wrong? Why have they gone? How […]
