How to improve customer experience in the Active-COVID world?
Last weekend I visited my favorite bookstore. There was a newly installed huge signboard at the entrance, declaring how they […]
CX
Raising the Bar (The Wrong Way) – Tuesday CX Thoughts
Customer Experience is all about the Perceived Promise A few months ago I was asked to participate in a round […]
QuestionPro CX recognized by Gartner
QuestionPro is pleased to be named a Niche Player in Gartner’s Magic Quadrant for Voice of the Customer (VoC), 2021. […]
Tuesday Morning CX Thoughts – Defining churn when there is no return
Is a one-time visitor valuable? I recall many years ago walking the central area of Brussels with a client and […]
Tuesday Morning CX Thoughts – Are you loyal to your loyal customers?
Low supply and high demand Over this past weekend, we went head-first into the holiday shopping period. Shoppers looking to […]
