How to Use Net Promoter System in Customer Feedback Program
One of the industry standards for determining customer satisfaction and loyalty is the Net Promoter Score system. If you haven’t […]
Question Types
Image question type for Online surveys
Add or Manage Image question type in survey: My boss asked me to create a survey to find out which […]
Dichotomous questions – Are they useful?
Are dichotomous questions useful in market research? The answer is both yes and no. By definition, a dichotomy has two […]
Advantages and Disadvantages of Semantic Differential Scale
Being able to identify the customer’s attitude towards your product, or employee’s satisfaction with her job at your firm, or […]
