Delight your survey respondents with custom smileys

Online surveys are used to gather feedback, preferences, and opinions of your target audience. They help make smarter business decisions. However, the quality and reliability of insights gained from the survey results depend on the quality of the data collected, which in turn depends on the questions you ask. Also, the easier these questions are, the higher chances of responses being more genuine and accurate.

With the rise in emotion-based feedback, online surveys have become more visual. Market researchers across the world use universally known smiley survey questions that are easily recognizable, engaging, and visually appealing.

How smiley surveys help in collecting data?

Surveys with smiley face questions are designed for customers who are busy and do not have enough time to complete long questionnaires. For such an audience, smiley questions turn out to be quick, simple and focused.

Because smiley surveys are short to answer, the response and completion rate increases. Businesses can gather data from more customers and learn about their experiences.

What’s new?

You can now customize your smiley rating question in QuestionPro surveys. Choose from our professionally designed smiley sets or upload your own smileys. All custom smileys are fully supported online as well as in our offline mobile app.

How to add custom smileys in your surveys?

  • Log in QuestionPro Surveys. Go to the Workspace under the Edit tab.
  • Click on Add Question. Select Smiley – Rating question. 
  • Click on Change Smileys.

  • Select from the set of standard smileys and click on Save.

  • Or upload an image to create a custom smiley. Click on the plus sign and upload smiley for each rating.

Note: Even if you want to use a 2, 3, or 4 point smiley scale, upload all 5 smileys to complete the set.

Once you upload all the 5 smileys, your custom smiley set is now ready to use.

  • Click on Set as Default and Save or Save.

You can upload smileys that match with your brand voice and set as default. With such a setting, whenever you create a new survey with smileys, your branded smileys will be used.

These custom smileys can be used across all accounts under an organization.

How to change the scale of smileys?

  • Click on the Settings.
  • Choose between a 2, 3, 4 or a 5 point scale using the ‘‘ or ‘+‘ buttons.
  • You can also flip the scale from ‘Negative to Positive’ to ‘Positive to Negative’ rating.

Learn more: How to add a smiley rating question in your surveys?

For best results, smiley surveys should be used immediately after the point of experience. Their visual interface makes them ideal for use in customer satisfaction surveys, patient experience surveys, in-flight experience surveys, online shopping experience surveys and many more.

If you want to know more about how online surveys can help you make better decisions and grow your business, get in touch with us.