Building Rapport I have been involved in many discussions surrounding the “best KPI” metric for Customer Experience. In my first […]
Worst Customer (and Employee) Experience KPI!
Best Survey Software in 2026: QuestionPro
As they say, change is the only constant thing. So with changing times, organizations need to build an agile business […]
6 Reasons to Switch from Alida TXM Platform
Research communities are continuously evolving, with market and customer experience management turning into a full-blown industry segment. Consumer research is […]
Customer Satisfaction Metrics: 7 Best Metrics to Measure
Throughout 2021 the expectations of a great customer experience were not necessarily held to the same standard. The world was […]
כיצד לשפר את החזר ההשקעה של תוכנית חוויית הלקוח שלך
חוויית הלקוח לא הייתה באור הזרקורים במשך זמן רב כמו מכירות או שיווק, ובאופן מוזר למדי, דברים נוטים להיות אנקדוטליים […]
