TechSparks, by YourStory Media, is to start-ups in India what ComicCon is to comics fanatics all over the world. It […]
TechSparks 2017: A fun two days this year for QuestionPro (and me)
Improve your customer service to enhance customer experience and garner brand loyalty
Better customer service is equal to enhanced brand loyalty “What do my customers want?” This is the question that every […]
The Landline Survey: An Antiquated Methodology
Back in the 1990’s, virtually every household had a landline, and people would answer the phone and talk to survey […]
A Focus on Qualitative Tools Available on QuestionPro Communities
When in-person focus groups aren’t cost effective enough to include in a market research strategy, more research managers are looking […]
Why Customer Satisfaction Surveys Don’t Satisfy, and What to do About it
If you haven’t been docked in a space lab for the past 30 years, I’m sure you’ve been asked to […]
