Characters & Categories
What a Character! A few weeks ago, I wrote about my first job at a supermarket. One of the responsibilities […]
CX
Is There An App For That?
Customer Experience and Apps While you might suspect this would be about our customer experience app, mobile survey tools or […]
Pain Points: What They Are & How to Detect Them
The pain points are common when you have had a bad customer experience with a product or service. Identifying these […]
Self-Service Customer Experience
CX and Responsibility My first ‘real’ job was as a cashier for a major supermarket. I was barely fifteen, but […]
Customer Centricity: Definition, Importance & Tips
Customer centricity sets the customer at the heart of everything a business does. It’s about shaping the entire company culture […]
