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Home CX Page 191

CX

Inside the Fuzzy Definitions of Influence

Measuring influence has been a trend for the last few years.  Back in 2010, Fast Company ran an Influence Project […]

How to Use Compound and Delayed Branching

I don’t know how many of you have noticed, but we’ve been making lots of little updates to the QuestionPro […]

How to use grouping and segmentation to uncover hidden opportunities

What’s the most powerful component of marketing? Many people say it’s the idea of differentiation; set yourself apart from the […]

diferencia-entre-nps-y-csat

Net promoter score tells you exactly what your customers think

Getting to know your customers In today’s world of entrepreneurs and dozens of online company choices, customer satisfaction is more […]

Why feedback surveys are critical for Customer Satisfaction

Feedback surveys When it comes to customer service and determining if your business is meeting its clients’ needs, online feedback […]

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