Purchasing Process: Definition, Key Steps & Best Practices
All businesses need to buy goods or services to meet their day-to-day needs. If you don’t have a formal way […]
CX
What Makes Delight Your Approach — Tuesday CX Thoughts
Last week, on my way to XDay 2022 in Austin, I was surprised by my preferred airline with a picture […]
Service Blueprint: What it is & Why It’s Important
When you’re providing a service to a customer, it can be hard to figure out what could be done better […]
Customer Onboarding: Step-by-Step Guide with Examples
The customer onboarding process is a crucial part of any successful business. It is a strong indicator that they made […]
First Call Resolution: What it is & How to Improve It
The most important thing your contact center can measure is First Call Resolution (FCR). It shows how well your team […]
