Service Blueprint: What it is & Why It’s Important
When you’re providing a service to a customer, it can be hard to figure out what could be done better […]
CX
Customer Onboarding: Step-by-Step Guide with Examples
The customer onboarding process is a crucial part of any successful business. It is a strong indicator that they made […]
First Call Resolution: What it is & How to Improve It
The most important thing your contact center can measure is First Call Resolution (FCR). It shows how well your team […]
Negative Feedback: What it is + Ways to Make It Positive
Giving feedback is frequently thought of as stressful, particularly if you have to provide negative feedback. The situation is made […]
3 WTH Annoyances in Customer Experience — Tuesday CX Thoughts
Sometimes when I write about customer experience, I focus on a specific story. Other times, I address topics like customer […]
