3 WTH Annoyances in Customer Experience — Tuesday CX Thoughts
Sometimes when I write about customer experience, I focus on a specific story. Other times, I address topics like customer […]
CX
6 Steps to Building an Effective Customer Success Plan
Customer success resembles a red dot on a Google Map. It is the final destination that every company wants to […]
Brand Awareness: What it Is, Benefits & Easy Guide
Increasing brand awareness among your target audience can help you stay in the minds of consumers after purchase and be […]
What Your Tipping Screen Says About Your Customer Experience — Tuesday CX Thoughts
I recently came across a social media post that had me thinking about how companies are portraying themselves in the eyes […]
Customer Empathy: What It Is, Importance & How to Build
To provide excellent customer service, you must be able to put yourself in the customers’ shoes and comprehend their problems. […]
