Customer Emotion: What It is & How to Measure It
Throughout the entire process of making a sale, customer emotion has a significant impact. There are a lot of corporate […]
CX
Customer Buying Cycle: Importance, Stages and Benefits
Did you know that before deciding to buy a product or hire a service, the user goes through a series […]
Customer Experience Made Better With Aloha — Tuesday CX Thoughts
The Satisfaction Challenge I have been there. The angry customer screaming in my face as a teenager – belittling me, […]
Experience Map: Importance, Elements and Benefits
You might think a customer experience map is not practical or useful for your company. Why do we need another […]
Unpacking a CX Problem — Tuesday CX Thoughts
Like most customer experience researchers, I’m always watching trends – both in the innovation and technology associated with customer experience […]
